IFTI.AI

Terms of Service

Last updated: 30 June 2026

We keep these terms under regular review; the version published here is the one that currently applies to your use of the Service.

These Terms of Service (“Terms”) govern your access to and use of the IFTI.AI platform at os.ifti.ai (the “Service”), provided by IFTI AI Ltd (“IFTI”, “we”, “us”, or “our”), a company registered in England & Wales. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About the Service

IFTI.AI is a software-as-a-service platform for regulated legal professionals in England and Wales. It provides client intake automation, KYC/AML compliance workflows, matter management, AI-assisted drafting and analysis, and client communication (including via WhatsApp, SMS, and email). The Service is a technology platform only. It does not provide legal advice, and nothing in the Service constitutes legal advice. Responsibility for all legal work and regulatory compliance remains with the authorised firm using the platform.

2. Accounts & Eligibility

To use the Service you must be at least 18 years old, be acting on behalf of a law firm authorised by a recognised legal regulator, and be authorised by that firm to accept these Terms. You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately at privacy@ifti.ai if you suspect unauthorised use.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in breach of any applicable regulation.
  • Upload, transmit, or process data you are not authorised to process.
  • Send messages in breach of applicable messaging rules or the terms of any messaging provider (including the WhatsApp Business terms).
  • Attempt to circumvent any security measure, access control, or rate limit.
  • Reverse-engineer, decompile, or extract source code from the Service.
  • Use the Service to store or transmit malicious code.
  • Resell or sublicense the Service without our prior written consent.

4. Data Protection

Data processed through the Service may include privileged, confidential, or sensitive personal data. In most cases you (the firm) are the data controller and IFTI acts as your data processor, as described in our Privacy Policy and the Data Processing Agreement incorporated into your subscription. You are responsible for having a lawful basis to process the personal data you put into the Service.

5. Intellectual Property

The Service, including all software, designs, and content we create, is owned by IFTI AI Ltd and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription. You retain ownership of your firm's data, documents, and other content you upload (“Your Content”), and you grant us a limited licence to process Your Content solely to provide and improve the Service.

6. AI-Generated Content

The Service uses AI models to assist with tasks such as intake, document analysis, and note drafting. AI outputs are drafts to assist qualified professionals and must be reviewed, verified, and approved by a qualified legal professional before use. We make no warranty as to the accuracy or completeness of AI outputs, and you remain solely responsible for any work product produced or approved by your firm.

7. Fees & Payment

Subscription fees are invoiced as agreed at sign-up and are exclusive of VAT where applicable. We may suspend access if invoices remain unpaid beyond the due date after reasonable notice.

8. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose. Third-party services integrated with the platform (such as messaging and payment providers) are subject to their own terms.

9. Limitation of Liability

To the fullest extent permitted by law, IFTI AI Ltd shall not be liable for any indirect, incidental, consequential, or special loss, including loss of profit, loss of data, or professional liability claims, even if advised of the possibility. Our aggregate liability in respect of any claims connected with the Service shall not exceed the fees you paid in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under law.

10. Termination

Either party may terminate a subscription with 30 days' written notice. We may suspend or terminate access immediately for breach of these Terms or where continued provision would expose either party to regulatory or legal risk. On termination you may export your data for a limited period, after which we may delete it in line with our retention practices and any legal obligations. See our Data Deletion Instructions.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time and will give at least 30 days' notice of material changes by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to privacy@ifti.ai.